Terms and Conditions
Vinyl Flooring UK
94 Garnett Street, Bradford
West Yorkshire, BD3 9HB
Telephone: 01138 879393
Our warehouse and office is open 5 days a week, Monday to Friday – 9am until 5pm.
MAKING A PURCHASE
Making a purchase cannot be simpler with Vinyl Flooring UK. All our Products are listed using professionally taken images to give the truest representation of the product. Our online ordering system is designed to make purchasing as easy as possible, however if you experience any difficulties or need any assistance before placing an order, we have a team of customer service advisors ready to help. You can contact our team either by phone 01138 879393 (Monday to Friday, 9.00am to 5.00pm) or Email: firstname.lastname@example.org
Please note we sell our products through our retail stores as well as online and in rare cases we may run out of stock of a particular item. If such a situation was to arise, we aim to update you within 2 working days regarding the product's availability.
Once an order has been placed our automated order confirmation email system will send an email to the address provided in your order, it will contain all the necessary details related to your order e.g. order number, delivery address, total cost as well as all the products you have ordered, please look over this email to ensure everything is as it should be.
If we are unable to process your order due to an out of stock issue we will contact you by email and or phone to inform you of the re stocking date, and offer you any suitable alternatives available at that time.
If the re stocking date and alternatives are not suitable then we will issue a full refund back using the original payment method. Please note refunds being issued back to a bank via a card payment can take up to 5 business days to show in your account.
We endeavour to display correct pricing and descriptions at all times, however Vinyl Flooring UK reserves the right to reject the sale of an incorrectly priced item. This does not affect your statutory rights as a consumer.
We take great care in insuring all our products are represented as accurately as possible. We only use professionally taken images for our products, this insures that the product you receive will be the product you chose. Please note however that due to the manufacturing process that some of our products are subjected to, slight colour differences may occur. Due to monitor settings, brightness and colour and circumstances such as light exposure the product you receive may have a slight colour variance. Please take the above two points into consideration before making a purchase.
We offer free delivery to any order over £95 within the UK mainland. Please note however that our delivery charges stated in the listing do not cover some areas of the UK, customers in Northern Ireland, Isle of Man, Channel Island, Scottish Highlands and Islands and some remote areas may be subject to a surcharge and or a small delivery delay.
The dispatch and delivery time varies from product to product, you can find the exact delivery information on the product page. Most of our items are dispatched within 2 working days. Your goods will be dispatched using a signed for courier service, you will receive an email confirmation of the dispatch from ourselves which will contain the tracking number and courier used. You can then track and trace your order right to your door.
Our couriers will attempt to deliver your goods between 9.00am and 6.00pm Monday to Friday and will always aim to have the goods signed for. If you have information you wish to give the couriers for example, a safe place location or day/time not available please add this to your order in the comments box provided.
In the unlikely event that we are unable to deliver your goods within the stated time, we will contact you via email and or telephone to update you on the expected delivery date. We will use the email and telephone number provided when the order is placed.
Before we dispatch your order, we'll request that you ensure that someone is available at the delivery address on the date of the delivery to receive your goods, as once the goods have been dispatched we are unable to change the delivery address. Once you have received your ordered product please sign the delivery document produced by the couriers.
We offer a 30-day peace of mind return policy on any product brought from us. If you aren't completely satisfied with any product you have purchased from us, please contact us within 30 days after your original purchase and our customer service team will guide you through the return process.
If the goods ordered are bespoke, we will still accept the return however a re-stocking fee will apply to the order. This re-stocking fee will be 25% of the purchase price of the order. The balance of the account minus the re-stocking fee will be refunded via your original payment method.
If you place an order and wish to cancel before the item is delivered but the goods have already been cut we may still be able to cancel the delivery, however, you will still have incurred a re-stocking fee to cover the costs associated with a bespoke order. This re-stocking fee will be 25% of the purchase price of the goods. The balance of the account minus the re-stocking fee will be refunded via your original payment method.We regret to inform you any item that has been cut into or used in any other way would not be eligible to return.
You are responsible for the return costs of your order. You can arrange for the return using a courier of your choice or alternatively we can arrange it for you. Please note our courier collections are considerably more expensive than the original delivery cost as it is a "one off" collection rather than the courier picking up multiple items from our warehouse at one individual time.
If you would like us to arrange the return for you the cost will vary depending on the item being returned, we will inform you of the cost before proceeding. The full value of the original order (including any original delivery fee) will be refunded minus the collection cost. If any re-stocking fees are due these will be deducted at the same time.
Our returns address is:
Vinyl Flooring UKS&R Business Park 94 Garnett Street Bradford West Yorkshire BD3 9HB
FAULTY/ INCORRECT GOODS
In the unlikely event that your goods arrive damaged or imperfect we will happily exchange it or issue a full refund. This must be communicated to us in writing or email within 3 days of receiving your item. Items must be returned in their original packaging if possible or returned using suitably strong material, we will issue a full refund once the item has been received and checked by us.
All our goods are checked and securely packaged before they are dispatched, your goods should be delivered to you in the same well packaged condition. If you receive an item and the packaging is damaged, please sign for the parcel as damaged on the courier's delivery note, this will aid us in verifying that the item is damaged.
Any delivery dates are estimates and that there is always a chance of unexpected delays and customer need to leave sufficient time between the expected delivery date and any installation as we will not be responsible for cancelled fitting charges.
Please check that you have received the correct item once it gets delivered and ensure that it is the right size before installing or arranging the installers. Please send us an email on email@example.com with a photographic evidence if there is any issue or defect in the product. We will be happy to replace the product at no additional charges.
Unfortunately we won't be able to exchange the item if it has been used, altered, trimmed, installed or cut in any way.
We apologise for any inconvenience caused.
Size variance : All through the sizes are quite accurate however due to nature of the product and manufacturing process it's hard to achieve exact size therefore please allow a size variance of 1.5% while placing the order as per the industry standards.
If you need any further information regarding the delivery of faulty/incorrect goods, please don't hesitate to contact one of our customer service representatives on 01138 879393 or email: firstname.lastname@example.org